CUSTOMER SERVICES

Position Level: Non-Executive
Job Specialization: Clerical/Administrative Support
Qualification: Primary/Secondary School/SPM/"O" Level
Employment Type: Full-Time
Responsibilities: Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
Answer questions about warranties or terms of sale.
Act as the company gatekeeper.
Suggest solutions when a product malfunctions.
Handle product recalls.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Compile reports on overall customer satisfaction.
Read from scripts.
Handle changes in policies or renewals.
Job Location: Selangor
Other Location: KLANG
Years of Experience: 1
Age Range of Candidate: 19 - 55
Monthly Salary: MYR2000-MYR4500
Requirements: Fluent in BM, English and Mandarin
Patience. Patience is crucial for customer service professionals.
Attentiveness. ...
Ability to communicate clearly. ...
Knowledge of the product. ...
Ability to use positive language. ...
Acting skills. ...
Time management skills. ...
Ability to read customers.

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